Your attorney is responsible for communicating with you as the client. You may feel extremely frustrated if the legal representation you hired is not to your satisfaction and you are unsure what to do about it. It might also cause you stress if your attorney is refusing to return your calls.

Poor, unjustified communication between you and your attorney may be a reason to seek a legal malpractice lawsuit.

What communication can you expect from your attorney?

The American Bar Association Model Rules of Professional Conduct outline communications in a client-lawyer relationship. Your attorney should keep you informed about the status of your case, comply with your reasonable requests for information, consult with you about strategy and how to meet your goals and explain things in your case to allow you to make decisions regarding the representation. He or she should also respond to your requests for information promptly and let you know when your expectations for legal help are not achievable or legally permissible.

Remember that your idea of prompt communication might vary from your attorney’s. He or she may be busy working on other cases with deadlines before yours, or there may be nothing to report on your case at the moment.

What can you do if you do not hear back?

If you believe your attorney is ignoring your calls or other attempts at communication, there are steps you can take to remedy the situation. You can make an appointment with your attorney to discuss your complaints or even send a formal email. If those avenues do not work, you can send a letter via certified mail to try and fix the lack of communication.

If your attorney is unwilling to address the issues, you can even fire him or her and hire someone new to complete your legal work. Good communication with your attorney is important in showing respect and getting the appropriate legal representation. Refusing to return your calls after multiple, reasonable attempts at communication may amount to legal malpractice.